How To: Contacting IRS Via Telephone

Telephone assistors can help with many topics but see the list of topics our assistors can’t address. If you need help with one of these topics:

Verify your identity when you call

Our representatives must verify your identity before discussing your personal information.

Have the following ready when you call:

Individuals

  • Social Security numbers (SSN) and birth dates
  • Individual Taxpayer Identification Number (ITIN) for taxpayers without a Social Security number
  • Filing status – single, head of household, married filing joint, or married filing separate
  • Prior-year tax return
  • Tax return you’re calling about
  • Any correspondence we sent to you

Third parties calling for someone else

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Third parties calling for a deceased taxpayer

IRS phone number – Call Wait Times

Filing Season
(January – April)

  • Telephone service wait times can average 15 minutes. Some telephone service lines may have longer wait times.
  • Telephone service wait times are higher on Monday and Tuesday, during Presidents Day weekend and around the April tax filing deadline.

Post-Filing Season
(May – December)

  • Telephone service wait times can average 27 minutes. Some telephone service lines may have longer wait times.
  • Telephone service wait times are generally higher on Monday and Tuesday.

Our help lines are open Monday through Friday. Residents of Alaska and Hawaii should follow Pacific time. Phone lines in Puerto Rico are open from 8 a.m. to 8 p.m. local time.

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Individuals
800-829-1040
7 a.m. to 7 p.m. local time

Businesses
800-829-4933
7 a.m. to 7 p.m. local time

Non-profit taxes
877-829-5500
Closed until further notice

Estate and gift taxes (Form 706/709)
866-699-4083
8 a.m. to 3:30 p.m. Eastern time

Excise taxes
866-699-4096
​​​​​8 a.m. to 6 p.m. Eastern time

Overseas callers
Use our International Services page.

Callers who are hearing impaired
TTY/TDD 800-829-4059

Requesting a face-to-face meeting for help
You can make an appointment at an IRS local office to get help. Appointment times vary by tax issues and office locations.

You can find the office closest to you with our Taxpayer Assistance Locator tool. Once you find your local office, call 844-545-5640 to schedule an appointment.

IRS offices are closed on federal holidays.

Other Available Help
Certain taxpayers may qualify for free tax assistance.

If you’re having tax problems associated with financial difficulties or immediate threat of adverse action and you haven’t been able to resolve them with the IRS, the Taxpayer Advocate Service (TAS) may be able to help you.

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Updated: May 11, 2020 — 10:48 pm